how to cement my loyalty as a customer
Posted: March 20th, 2007 | Author: Lori Paximadis | Filed under: customer service, reality check | 1 Comment »First and foremost, provide a high-quality product at a reasonable price.
Have clear, detailed photos and full and accurate product descriptions on your website.
Promptly answer any questions I have, whether about the product itself or placing a backorder.
When I order nine hundred spacer beads, include a few extras to compensate for the few that will inevitably be malformed.
Use high-quality packets and clearly label each one with the store name, quantity, item description, and item number to make it easy for me to reorder.
Offer a small discount on large orders, but avoid constant mega-sales. (Stores that offer 50% off everything every other week only make me wonder how overpriced their goods are to start with.)
Throw in a little something extra with a large order — nothing very valuable, just a little treat. You never know, I may love it so much that I’ll order more.
Package the order securely but simply, and ship it promptly. Give me the option of low-cost shipping. Better yet, offer free shipping via first-class mail for something that weighs next to nothing. Send me an e-mail when my order ships so I know to look for the package.
Thank you, Artbeads.com, for more than a year of stellar service. I’m looking forward to many more.
I was going to ask you from where you like to order supplies. Here’s one!